- Citizens have made more than 30 crore visits to the portal since May 2023
- Over 14 lakh lost or stolen handsets recovered so far
- More than 4 crore citizen requests on mobile connections in their name resolved
- Financial Fraud Risk Indicator helped prevent suspected losses of over ₹5,000 crore
- Cyber-crime victims should call helpline 1930 without delay
Citizens have made more than 30 crore visits to the Sanchar Saathi portal since its launch in May 2023, the Department of Telecommunications (DoT) said.
The portal lets mobile users report suspicious calls and messages, check connections in their name, block lost phones and verify handsets. DoT says every report helps protect other users too.
Services on one platform
The portal offers several tools. Users can report fake KYC alerts, impersonation calls and fraudulent investment, job or loan offers. They can also check mobile connections issued on their identity and flag those they did not take.
Users can block a lost or stolen handset across all networks and unblock it once it is found. They can also verify a handset’s IMEI number before buying a new or used phone.
Other tools let users report foreign calls disguised as Indian (+91) numbers. Users can also verify bank customer care details and read awareness material on fraud trends.
Results so far
| Measure | Figure |
|---|---|
| Visits to the Sanchar Saathi portal | More than 30 crore |
| Lost or stolen handsets blocked | 60.96 lakh |
| Handsets traced | 37.85 lakh |
| Handsets recovered | Over 14 lakh |
| Citizen requests on mobile connections in their name resolved | Over 4 crore |
| Inputs on suspected fraud communications received through Chakshu | 12.80 lakh |
| Cases where action was taken | 59.82 lakh |
| Mobile connections disconnected | More than 50 lakh |
| Suspected cyber-fraud losses prevented through the Financial Fraud Risk Indicator (FRI) | More than ₹5,000 crore |
Citizen reports feed a wider fraud network
Citizen inputs feed the Financial Fraud Risk Indicator (FRI). It gives risk-based intelligence on mobile numbers that may be linked to financial fraud.
The intelligence is shared through the Digital Intelligence Platform with more than 1,600 stakeholders. These include banks, payment service providers, telecom firms and law enforcement agencies. They can stop a suspicious transaction before money leaves an account.
When a handset is blocked, any attempt to use it generates a traceability report shared with the police. DoT credits this work to coordination among DoT, telecom service providers and State and UT police.
How to report and where to get help
The Sanchar Saathi app is available in English, Hindi and 21 regional languages. Total app downloads have crossed 2.8 crore.
DoT urges every mobile user to check connections in their name and report suspicious messages. Anyone who has lost money to cyber-crime should call the helpline 1930 or visit the cybercrime portal immediately.
